Key Responsibilities

Project management  

• Manage small scale projects autonomously from start to finish from brief through to delivery, constantly prioritizing and staying on top of all aspects of the project

• Assisting in the project management of larger scale projects

• Ability to manage own and set deadlines

• Communicate confidently with clients over email on set tasks and assist in meetings pro-actively

• Support on-site management for events, installations and de-rigs taking on specific assigned roles

• Ensures standard agency policies and procedures are kept throughout the account

• Managing the projects of multiple clients, assisting on up to 5 projects simultaneously, all at varying stages of design, production or installation

• Good understanding of the creative design process and a strong knowledge of production techniques, suppliers and materials (including reading technical drawings)

• Supporting on client calls and ensuring all parties are kept up to date with project progress and status

• Good understanding of various event projects and the different processes and procedures involved ie live stream, festival, party, summit, conference, pop-up

• Working with the design and production teams, external suppliers, contractors and freelancers to ensure that deadlines are achieved, and the client brief is met

• Effective and efficient use of key project documentation such as critical paths, budgets, production schedules, status reports, agendas

• Confident on-site support for events, installations and de-rigs. Including management of 3rd party suppliers/ event staff

Client Management

• Help in building and maintaining a positive relationship with clients and ensuring they receive the best possible service, and that positive feedback is consistently received

• Manage and maintain accounts for pillar clients, with a strategic approach to client retention

• Creation of detailed and accurate contact reports to help manage clients and tasks effectively

Commercial Accumen

• Effectively communicates relevant project finance information to superiors

• Manages the costs effectively across all projects ensuring you stick to budget and improving on GP where possible

• Able to build accurate budgets which consider all aspects of a project

• Effectively and diligently tracks project GP creating reports and creating contingency plans

Team Development & Communication

• Able to work as part of a team taking on set tasks and receiving feedback to ensure growth and development

• Demonstrating excellent communication skills when liaising with clients, suppliers and internally; ability to communicate clearly and concisely in person, over the phone and via email, demonstrating diplomacy and good negotiation skills

• Proactively provide accurate project status updates and contact reports (where applicable) for line manager and the wider team (e.g. weekly status reports, creative status updates and contact reports following client/third party meetings/calls)

• Solution focused with a positive outlook; ability to juggle a number of projects simultaneously, resourceful, highly organised and a good team player

• Assistance with managing more junior members of the team (PA and intern level), setting tasks and ensure quality is maintained

Key Skills

• Demonstrates excellent communication skills when liaising with clients, suppliers and internally; has the ability to communicate clearly and concisely in person, over the phone and via email, demonstrating diplomacy and good negotiation skills

• Possesses high attention to detail

• Passionate, self-motivated with the ability to show initiative, willing to immerse themselves in the brands they work with

• Energetic, self-motivated, consistently proactive and showing initiative; able to manage their own time well

• Mac literate in Microsoft Word, Excel, Outlook

• A consistently calm and patient approach, able to remain organised and positive when dealing with multiple requests

Experience required:

• An experienced Project Manager with previous experience assisting to deliver projects up to value of 500k

• Proven client / supplier management, budget creation & management through to onsite delivery.